Confronting Without Offending: Positive and Practical Steps to Resolving Conflict

por Deborah Smith Pegues

Editorial:

Harvest House

, 2009

Overview

Where there are people, there are disagreements and misunderstandings. The author of 30 Days to Taming Your Tongue (more than 500,000 copies sold), a popular speaker, and a relationship strategist, Deborah Smith Pegues draws on biblical principles, personal experience, and research to show how to approach difficult situations so relationships are strengthened rather than broken.

Meeting face-to-face to resolve an issue is difficult, but Pegues makes it easier by revealing how to avoid complications, sharing examples of good communication, and offering specific steps for dealing with conflicts. Readers will discover:

• effective and compassionate techniques for handling conflict
• practical strategies for resolving conflict
• how personality types influence discussions
• suggestions for minimizing defensiveness
• ideas for developing and promoting cooperation

Confronting Without Offending gives readers the tools to successfully talk over and resolve issues and misunderstandings at home, at work, and in social situations.

Key Features

• Encourages readers to consider the true goal in confronting a problem
• Holds confrontation to be a powerful tool for personal growth and relationship enhancement
• Shows readers how to use face-to-face confrontation to build a bridge between conflict and cooperation

Contents

Confrontation: The Bridge to Harmony

• The Goal of Confrontation
• Commanded to Confront

Biblical Confrontation and Conflict Management Styles

• The Dictator: “Do It My Way”
• The Accommodator: “Have It Your Way”
• The Abdicator: “I’ll Run Away”
• The Collaborator: “Let’s Find a Way”

Strategies for an Effective Confrontation

• Preparing for the Encounter
• Owning the Problem
• Speaking the Right Words
• Listening
• Negotiating Future Behavior
• Releasing the Offender

Confrontation and Personality Temperaments

• The P.A.c.e. Personality Profile
• Understanding the Temperaments

Confrontation Guidelines for Selected Situations

• Family Interactions
• Marketplace Interactions
• Social and Other Interactions

Top Highlights

“Effective confrontation is by far one of the best safeguards against a root of bitterness. Bitterness is accumulated resentment; resentment is unresolved anger that has been ‘re-sent’ or repressed rather than being put on the table and dealt with through effective confrontation.” (Page 21)

“Lesson One: Once we know we have made the right decision, we must not allow ourselves to be persuaded otherwise, not by emotions, not by personalities, and not by our personal desires.” (Page 74)

“Lesson Two: They were very clear about what they wanted.” (Page 59)

“Spiritually and emotionally immature people wait for others to build bridges to them.” (Page 22)

“Lesson One: We can criticize with more ease when we have earned the right to do so.” (Page 82)